Send connected email, SMS, print and digital experiences with our CX Platform.

Deploy Email, SMS, Print and Web App experiences with our CX Platform and automate your customer experience program.

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CX Platform > Send Overview

Engage your audience and deploy meaningful customer experiences with the Chandler CX Platform.

Automate all your marketing needs including Email, SMS, Print and Digital Experiences, all from the one platform.

Supported Channels with CX Platform

Engage your audience with integrated email, SMS, Print and digital experience channel delivery.

Supported Channels

Design, build and send email and SMS campaigns, all from the one platform. Create complex print and digital experiences fully supported with Chandler UX professionals to optimise and build your ideal customer experience.

Email, SMS, print and digital channels
Inbound SMS response capture
BPay View
Interactive digital experiences
Return to client
Authenticated landing pages and documents

Data receipt, management and reconciliation

Build bespoke data validation checks to ensure the consistency and accuracy of your data sources to ensure an accurate delivery of content to your customers.

Data connectivity via API or batch delivery via SFTP
Automated data validation, reconciliation and safety checks
Deduplication rules and look up file management for active suppression

Right Message, Right Time

Deploy and manage engaging personalised communications in batch or on‑demand.

Configurable broadcast and production capabilities

Send more than 1M+ emails and SMS per hour through our CX Platform or override the default settings to align with your unique broadcast requirements, including restrict sending on weekends.

Send 1 million+ email and SMS per hour
Throttle outbound delivery speed to match operational resourcing
Print, collate and insert 1 million+ direct mail packs per day
Channel optimisation options to enable least cost routing

Real-time, adhoc and batch delivery capabilities

Schedule your communications or use a variety or triggers and data sources to build a timely program of customer engagements. Send adhoc personalised email, SMS and print all from an intuitive interface.

Event triggered communications

Automatically trigger communications based on the customer’s channel preference and captured behaviours from within our CX Platform or from your own core system using our API integration options.

No Code Email Design

Design beautiful, responsive emails with our no code toolset.

Drag and drop email builder

Create responsive emails easily in a friendly, no code interface with no HTML skills. Or for the more adventurous, use the built-in text editor to build or import your own HTML from scratch.

Flexible containers, control padding, styles and more
Connect your data and drop in required data fields
Advanced HTML text editor available for more complex implementations

Pre-built templates and modules

Build fast and bring your brand to life by using one of the many pre-built email template layouts or pre-configured modules to get you started. From there you can edit and customise to suit your needs.

Channel Prioritisation

Enhanced channel management to manage next best actions and contingency for failed delivery.

Contingency for failed delivery and next best actions

At an application or campaign level, simply specify what you want to happen in the event that your initial message is not delivered due to a bounce or poor quality data.

Send email and SMS in parallel

Optimise your audience response rates, drive action and deliver an informed user experience by sending email and SMS in tandem to ensure cut through.

SPF DKIM helping you reach the inbox

Email authentication is used to manage your sender reputation and ensure the deliverability and security of email messages that you send through the CX Platform.

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