CK COmmunications group
trading as Chandler

Privacy Policy.
This following document sets forth the Privacy Policy for the CK Communications Group Pty Ltd website, http://www.chandler.com.au. CK Communications Group Pty Ltd is committed to providing you with the best possible customer service experience.

CK Communications Group Pty Ltd is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future CK Communications Group Pty Ltd customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information
We do not share your personal information outside of CK Communications Group under any circumstances. Ever.

Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy
CK Communications Group Pty Ltd reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. CK Communications Group Pty Ltd reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us
CK Communications Group Pty Ltd welcomes your comments regarding this Privacy Policy.

If you have any questions about this Privacy Policy and would like further information, please contact us by any of the means listed on our website during business hours (9am to 5pm) Monday to Friday.
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DRIVe ENGAGEMENT AND INSIGHT

We turn your data into experiences your customers will care about.

We build intelligent, digital engagement platforms and solutions that engage your audience with unique and powerful one-to-one, personalised omni‑channel experiences.

What We Do
With more than 500 clients throughout Australia and New Zealand, delivering 94 million points of engagement annually, Chandler is trusted by innovative organisations big and small.

FEATURED PRODUCT

Chandler Verify, a full-featured KYC, AML/CTF and identity verification solution, out of the box.

Request a Demo
Features
Extensibility and API
Scalability and Performance
Security
Onboard and identify your customers with ease.
Chandler Verify is a KYC (Know Your Customer) service that allows organisations to meet their KYC and AML/CTF obligations that can scale and integrate with the required organisational processes. Chandler Verify provides an easy-to-use interface, and speedy integration, that allows for high volume and user-friendly KYC and AML/CTF checks. Chandler Verify enables self-service for customers – dramatically reducing the amount of effort required by organisational operational staff.
Real-time verification
With Chandler Verify, you can confirm an individual’s name, address, date of birth and identity documents against independent and reliable data sources, online in real time.
Pre-built UI and API
Integrate quickly with an out of the box responsive javascript UI that can be deployed with 3 lines of code. Or - utilise our RESTful APIs to integrate into your existing backend systems.
Optimised user experience
The Chandler Verify workflow includes pre-set validation and document selection tools, such as address verification to keep user effort to a minimum.
AML/CTF monitoring
Verify customers or transactions against Australian and global counter-terrorism and anti-money laundering watchlists to ensure you meet your regulatory compliance obligations.
Reliable, independent data sources
‍You can verify customers against multiple reliable, trustworthy and independent data sources :
  • Australian government document verification service (DVS) - verify Drivers Licenses, Passports, Medicare cards and more
  • Credit history file from Australian credit bureaus
  • Australian government death register
  • Australian and global sanctions and watchlists
  • Adverse media monitoring
Administration Dashboard
Our powerful administration dashboard provides rich functionality and insights on user activity including history, audit trail, alerts and activity reporting. You can also extend functionality to provide your operations and customer service teams the capability to perform, secure, independant KYC checks as needed.
Seamless and integrated identity verification for a great user experience.
Chandler Verify offers a RESTful API to perform all functions, and a responsive HTML5 Javascript widget to render the client UI to perform a verification. It is recommended to implement the javascript widget where possible, as this will minimize UI implementation effort. It utilises standard technologies such as RESTful HTTP APIs and JSON Web Tokens that are supported on all major environments (e.g. Java, .Net, Python, PHP, Ruby).
Brand Alignment
Customise and style the Chandler Verify UI and content to match your brand.
HTML5 Javascript Widget
Chandler Verify includes an out-of-the-box javascript widget that simplifies integrating to just 3 lines of Javascript.

The Chandler Verify user interface (UI) includes an easy to use workflow for your customers to follow. It is mobile responsive and contains inline-validation and best-of-breed UI design to capture the document details as required by the DVS.
Admin API
The Admin API is used by the existing customer system (e.g. website, online portal, mobile app). The admin API can be used to check customer status, create new customers, and to create verification requests.
Verification API
The Verification API is used by the end-user device (e.g. mobile phone, PC) to complete the verification request and submit documents for verification. The Chandler Verify javascript UI utilises the Verification API. Custom user interfaces can also be implemented.
Connect and integrate with your digital assets for more control over your customer experience.
With the ability to scale and integrate across your customer facing digital applications – Chandler Verify can deliver a frictionless customer experience.
Rapid Integration
Chandler Verfiy takes the complexity out of KYC integrations, meaning you can focus more on what matters most - your customers.

With our powerful API's, Javascript widget and Administration dashboard, you can readily connect Chandler Verify to your data services, applications and major platforms to eliminate friction and provide powerful, real-time identity verification workflows to your operations.
Performance and Security At Scale
Chandler Verify has been developed and optimised to handle increases in load across your digital channels without impact on performance.

Coupled with powerful autoscaling delivered from our secure Microsoft Azure data centres, Chandler Verify is equipped to deliver a high performance, and readily accessible KYC user experience.
Privacy and security are our number one priority.
Chandler Verify provides a high performing, high availability KYC verification solution, ensuring that your data and your customers’ data is secure whilst you maintain full ownership and control over it. Developed to comply with relevant industry, best practice standards, Chandler is ISO27001 certified.
World-Class Infrastructure
We use highly secure and scalable Microsoft Azure data centres that are IRAP, CPS234 and ISO27001 compliant. All solutions are protected by Cloudflare WAF that provides OWASP top 10 prevention, as well as brute force and DDOS prevention.
Data Encryption
Ensuring that your data is secure from the threat of hackers – both in transit and in storage, we use sophisticated AES 256 encryption for peace of mind.
Layers of Protection
‍Chandler Verify provides a highly secure environment to conduct your KYC checks.  There are several layers of safety checks and thresholds built in to limit risk, without compromising a seamless user experience.
Risk Management
To ensure we are managing risk, Chandler regularly conducts third party audit on all of our policies and procedures. We also perform penetration tests and have robust business continuity management in place to prevent incidents. We ensure high availability and mitigate risk with disaster recovery plans.
LET’S TALK.
We'd love to hear from you.
Starting new projects and driving actionable outcomes for our clients is what makes us tick.
Talk to us
Sydney
Level 26, 1 Bligh Street
Sydney NSW 2001
1300 883 813
Melbourne
Level 23/727 Collins St
Melbourne VIC 3008
03 9353 7400
Production Hub
‍38-40 Agosta Drive
Laverton North VIC 3026
Brisbane
Level 54, 111 Eagle Street
Brisbane QLD 4000
07 3909 2600
Production Hub
84 Ingleston Road
Wakerley QLD 4154
Auckland
11-19 Customs Street West Commercial Bay Tower, Level 18
Auckland 1010, New Zealand
© CK Communications Group Pty Ltd. All rights reserved.
Privacy Policy