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Onboard, nurture and drive your customers to take action with ease.

The right tools can make all the difference when it comes to setting the tone from the start and building meaningful relationships with your customers.​

CX Platform > Nurture

A configurable, guided and highly personalised nurture experience, that can be used for any journey that requires your customers to take action .

A connected, automated lifecycle focused, digital app framework, empowering the end-to-end customer experience.

Brand friendly and configurable
Make the experience your own with configurable branding, styling, images and icons, delivering a consistent and unified message to your customers.
Nurture your relationships
Guide your customers to undertake, personalised actions that are most valuable to them and drive actionable outcomes that are meaningful.
Drive action and capture insights
Define how you want your customers to engage and take action with one-click interactions and capture behavioural insights and interests.
Make it accessible
A suite of powerful integration capabilities allowing the app to be accessible from your digital assets and customer facing infrastructure.
Key Features & Benefits of Nurture

Nurture your customers through a guided digital experience designed to drive an uplift in engagement from day one.

Responsive app framework for in-browser viewing on modern devices
Supporting all modern browsers, customer can readily access their personalised digital experience on desktop, tablet and smartphone.
Inform, educate and build your customer relationships
Modern, focused user experience designed to deliver an informed user experience and make it effortless for customers to complete actions.
  • ​Guided, step by step user experience, allowing your customers to take actions such as providing their contacts details, nominate channel preferences, download digital cards and any other defined actions needed to get them setup.
  • Use data-driven pre-population to keep user effort to a minimum (No unnecessary forms to fill out)​ and allow customers to take single click actions to move through the journey and complete their onboarding process.
  • Real-time behavioural content delivery and notifications based on actions taken and not taken within the app and associated journey.​
Get personal and show your customers you care
Deploy personalised, informative and relevant content (copy and imagery), targeted to the individual based on what you know about them, using key data-driven variables you have available from one or more data sources.
Configurable User Journeys with Nurture

Leverage end-to-end intelligent automation, and deliver an accessible, genuine and nurture focused customer experience.

Passwordless authentication with security token (PURL)
Secure and highly accessible digital experience for members with configurable authentication options including downstream 2FA. No passwords to remember.​
  • Light authentication with surname and date of birth
  • Multi-factor authentication, including 2FA SMS
  • Single sign on (SSO) to enable access from your digital apps and portals.
Send and automate cross-channel push notifications
Use the power of the CX Platform send capabilities to send push notifications by email, SMS and print channels before, during and after the customer journey, keeping your customer informed throughout the workflow.
  • Drive and migrate customers with a preference for printed communications to your digital onboarding experience using QR codes with an embedded security token (PURL).
  • Configure and send automated reminders for actions yet to be completed.
  • Send cross-channel confirmation notifications for completed actions and automate in-app requests for information.
Integrations with Nurture

Integrate the Nurture Onboarding app into your apps, website, portals and other digital assets.

Extend the functionality of your customer facing digital assets
Enable your customers access to their personalised, data-driven onboarding journey with a single click using SSO and use downstream authentication for a gated approach to more sensitive actions.
  • Configurable upfront or downstream secure authentication options including single sign on (SSO), 2FA and multi-factor authentication.
  • Embed Chandler's Verify identity management workflow app to capture and verify your customers identity with their drivers licence, passport or other valid credentials.