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Our people, solutions and enterprise CX Platform will seriously grow your customer experience capabilities, enabling you to create and deploy personalised, compliant cross-channel customer communications at scale.
We have a very particular set of skills and platforms. Skills our people have acquired over many successful projects and industry-leading platforms that been built to deliver outstanding CX.
Our CX Platform is comprised of several fully integrated capabilities that work together to deliver a powerful, seamless experience for your enterprise. With full support led by a team of developers and CX professionals.
All of our clients experience similar challenges when it comes to dealing with lack of resources, or siloed legacy core systems, that don't offer the capabilities or functionality they need.
We co-create and deliver advanced CX initiatives that drive outcomes for our clients, filling any gaps you might have in strategic understanding, digital maturity, creative and IT development resources.
Whether it’s a new CX program, a new product launch, or you are looking for guidance on how to leverage your operations systems to drive customer engagement, our teams have the expertise and toolset at their disposal to work with you to co-create, advanced CX programs, covering everything from strategy to design to infrastructure.
It's a common challenge we find amongst many of our customers, that their CRM or legacy customer communication platform, just don't provide them with the flexibility they need to deliver and automate personalised communications with the scale, and breadth of data driven content required.
Our CX Platform has a flexible and seamless approach to integration, providing you with a capability to launch and manage customer communications, through your legacy systems.
Automating the customer experience is more than just sending the right message at the right time.
When it comes to building an automated, customer experience we work with our clients to leverage 'known' data, coupled with behavioural events captured in-journey to optimise engagement to the individual based on actions taken and not taken through the lifecycle of the journey.
This well tested approach allows our clients to deliver personalised, relevant and meaningful messaging that addresses pain points, removes friction and nurtures the relationship.
Many of our clients look to us to improve their operational processes and remove risk from their customer communication workflows. Paper based forms or even PDF forms available to download, often present a significant risk and cost to a business, whether that be through unnecessary friction in the user experience or simply having to manually input data.
Our CX Platform - Receive capability for digital forms allows you to connect your data, build your workflow through actions, capture and validate data input and automate the user and operation experience.
When time is a factor and you have a legislated need to engage with your customers to drive an actionable outcome, there is no room for error or delay when it comes to meeting your compliance and legal obligations.
Our teams at Chandler have experienced this exact scenario many times over, across many different industries and work quickly to define the mechanics and user experience that is critical to to build and deploy a solution that drives action and stands up to scrutiny from an audit perspective.
